Privacy Policy

This Privacy Policy describes how Signs East LLC ("Signs East," "we," "us," or "our") collects, uses, and shares information about you when you visit our website at signseast.com (the "Site"), submit a form, contact us by phone or email, or interact with our text messaging program.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information such as your name, email address, mailing address, and phone number
• Information about your project or inquiry, including any files or photos you upload through our contact form
• The content of messages you send us by form, email, phone, or text
• Your communication preferences, including any consent you provide to receive text messages

We also collect information automatically when you visit the Site, including:

• Device and browser information such as IP address, browser type, and operating system
• Usage information such as pages viewed, time spent on the Site, and referring URLs
• Information collected through cookies and similar technologies, including analytics services such as Google Analytics

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, provide quotes and estimates, and schedule consultations
• Send appointment confirmations, project updates, and reminders
• Send occasional promotional messages, only if you have opted in
• Operate, maintain, and improve the Site
• Detect and prevent fraud, security incidents, and other harmful activity
• Comply with legal obligations

4. How We Share Your Information

We share information only as described below:

• Service Providers. We share information with third-party service providers who perform services on our behalf, including website hosting, analytics, customer relationship management, communications platforms, and email and SMS delivery. These providers are permitted to use your information only as needed to perform services for us.
• Legal Compliance. We may disclose information if required by law, subpoena, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers. If Signs East is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information.

5. Cookies and Analytics

The Site uses cookies and similar technologies to recognize your browser, remember your preferences, and gather information about how the Site is used. We use Google Analytics to help us understand traffic patterns. You can control cookies through your browser settings. Disabling cookies may affect your ability to use some features of the Site.

6. Data Retention

We retain your information for as long as needed to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we delete or de-identify it.

7. Your Rights and Choices

Email Opt-Out. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us.

Text Opt-Out. Reply STOP to any text message from us to opt out of further messages.

State Privacy Rights. Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information, as well as the right to opt out of certain types of processing. To exercise these rights, contact us using the information below. We will not discriminate against you for exercising any of these rights.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or storage system is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The Effective Date at the top of this page reflects the most recent version. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.